At greensthumb.store, we want every garden project to flourish. If you need to make a return or exchange, please review our policy carefully:
- Return Window: You may request a return or exchange for eligible items within 7 days of delivery.
- Eligibility: Items must be in original, unused condition with all safety seals, tags, and original packaging fully intact.
- Defective/Damaged Items: Gardening tools and ceramic planters require careful transit handling. If you receive an item with transit damage, structural defects, or a compromised product seal, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange an immediate replacement or resolution.
- Non-Returnable Items: Opened seed packets, used soils, or items showing signs of physical wear cannot be accepted for return due to gardening hygiene and viability standards.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original shipping costs, once our quality assurance team inspects and verifies the condition of the returned items.